NZ Pie Fest · Wellington waterfront · 15 to 17 January 2027 · Rimu & Harbour Limited
The short version. Tickets are sold for a specific festival on specific dates. We do not refund for a change of mind, but your rights under New Zealand consumer law always apply, and if we cancel the event you are protected.
You receive a full refund of everything you purchased, tickets, tasting tokens and vendor specials, plus the service fee, to the card or account you paid from, without having to ask. We aim to process cancellation refunds within ten working days of announcing the cancellation.
Your ticket stays valid for the new dates. If you cannot attend the new dates, you may request a refund of the ticket price within the window stated when the new dates are announced.
If we make a major change to what was advertised, you may request a refund of the affected ticket. A change to the lineup, the program, individual vendors or the activities is not a major change, because the festival is the product, not any single act or stall.
Tickets are not refundable for change of mind or for being unable to attend. You may transfer your ticket to someone else at no charge.
This is an outdoor festival and it goes ahead in ordinary weather, rain or shine. If we cancel a day for safety, the cancellation refund applies to that day.
Tasting tokens, $7.50 each, are sold for use during the festival and are not refundable after purchase, except where the festival is cancelled. Unused tokens are not refunded after the event.
If you are charged twice or clearly bought the wrong thing by mistake, contact us and we will put it right. Tickets can be re-sent from your order at any time, so a lost email is never a lost ticket.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
These terms apply when you buy a ticket and when you enter the festival. By buying a ticket you agree to them on behalf of everyone in your party.
Tickets are day-based for Friday 15, Saturday 16 and Sunday 17 January 2027. A single-day ticket admits one person on that day. A three-day pass admits one person on each day, one entry per day. Children under five enter free and still need a free ticket; everyone aged five and over needs a paid ticket. Each day of entry includes one courtesy drink, redeemable at the licensed bar: an alcoholic option only for guests aged eighteen and over with photo identification, a soft drink otherwise. The courtesy drink has no cash value and is not exchangeable.
Prices are in New Zealand dollars and include GST. When you pay by card a service fee is added and shown before you pay. Pay by bank has no service fee.
Each ticket has a unique QR code. Bring it on your phone or printed. We scan it at the gate and a ticket is used once per day, so do not share your QR code, the first scan is the one that gets in.
Entry is subject to a search of bags on request. We may refuse entry to, or remove without refund, anyone who is intoxicated, behaves unsafely or threateningly, brings prohibited items, or breaches these terms. Prohibited items include your own alcohol, glass, weapons and anything illegal. Pets are not permitted on site, for food safety and crowd safety; certified disability assist dogs are always welcome under the Dog Control Act 1996.
Alcohol is sold by a licensed bar to people aged eighteen and over. Photo identification is required and we operate a responsible service of alcohol policy. You may not bring your own alcohol.
You must follow the directions of festival staff and security and any posted safety signage, and take reasonable care of yourself and others.
Tickets may be transferred to someone for personal use but may not be resold for profit without our written permission. Details such as the program, the participating bakeries and the site layout may change, and we will publish material changes on the site. These terms are governed by New Zealand law.
This explains what personal information the festival collects, why, and your rights, under the Privacy Act 2020. Rimu and Harbour Limited, registered office Suite 2, Level 2, 134 Queens Drive, Lower Hutt 5010, New Zealand, is responsible for the information collected through the festival site and ticketing.
When you buy a ticket we collect your name, your email address, and your order details, to process your order, send your tickets, support you, and meet our legal and tax obligations. Payment is processed by Stripe, so your full card number is handled by Stripe and is not stored by us. The People's Pie vote is recorded against your device, not your name.
We use trusted service providers to run the festival, our payment processor Stripe, our database and hosting providers, and our email provider. They handle your information only to provide their service to us. We do not sell your personal information.
Our providers may store information on servers outside New Zealand, to a standard comparable to New Zealand law. The festival database uses row-level security, and the keys that run payments and the database are held only on our servers, never in the public site.
You can ask for a copy of the information we hold about you and ask us to correct it, under the Privacy Act 2020. If you are not satisfied with how we handle your information you can contact us, and you can complain to the Office of the Privacy Commissioner.
The festival is photographed and filmed for promotion and for the festival's own records. By entering you consent to being photographed and filmed, and to that imagery being used by Rimu and Harbour to promote this and future festivals, without payment to you. Clear signs at the entrances remind people that filming is taking place.
If you would rather not feature in our marketing, speak to a staff member or photographer at the festival, or email us afterwards, and we will take reasonable steps to avoid or remove the relevant imagery from material we control. A parent or guardian is responsible for their children at the festival.